At Kor Da, we want customers to have a fair and clear understanding of how returns, refunds, and exchanges are handled. This Refund & Return Policy explains the general conditions that apply to products purchased through our ecommerce store.
If you need help with a specific return, damaged item, order issue, or eligibility question, please contact our support team at [email protected] before sending any item back.
Items may be considered for return if they are received in unused, original, and resalable condition, with tags, packaging, accessories, and proof of purchase where applicable. To help us review your request properly, customers should contact us within a reasonable time after receiving the order and provide order details and the reason for the return.
Returns may be declined if the item shows signs of use, damage caused after delivery, missing packaging, alteration, or conditions that make the product unsuitable for resale, except where the issue relates to a wrong or damaged item supplied by us.
If you receive a damaged, defective, incomplete, or wrong item, please contact us as soon as possible at [email protected] with your order number, a description of the issue, and clear photos if available. We will review the matter and, where appropriate, offer a suitable resolution such as replacement, exchange, store adjustment, or refund.
For hygiene, safety, customization, clearance, or product-specific reasons, some items may not be eligible for return unless they arrive damaged, defective, or incorrect. This may include:
If you are unsure whether a product is returnable, please contact support before placing your order.
To request a return, customers should email [email protected] with the order number, item details, reason for return, and supporting photos if needed. Our team will review the request and provide guidance on whether the item is eligible and how to proceed.
Please do not send products back without approval, as unauthorized returns may be delayed, refused, or difficult to process correctly.
Once a returned item is received, we may inspect it to confirm its condition and eligibility. Approval of a return, refund, or exchange depends on the inspection results and the circumstances reported by the customer.
If the item does not meet return conditions, we may decline the request or offer an alternative resolution where reasonable.
Approved refunds are generally issued to the original payment method where possible. If the original method is unavailable or not supported for reversal, an alternative method may be used at our discretion and subject to operational feasibility.
Refund timing can vary depending on the payment provider, bank, or payment method used. Processing may take several business days after approval. Shipping or service charges may be non-refundable unless the return is due to our error or a verified damaged or wrong item.
Where stock is available and the request is eligible, we may offer an exchange for the same item or an alternative size, color, or replacement product. If an exchange is not possible, a refund or another suitable resolution may be considered.
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error. Original delivery charges are usually not refundable unless required due to a confirmed issue caused by us.
We recommend using a trackable shipping method when returning approved items, as we cannot take responsibility for return parcels lost in transit before they are received by us.
If you need to cancel an order, contact us immediately at [email protected]. Orders may only be canceled before they are processed or dispatched. Once shipped, the order may instead fall under the return process, subject to eligibility.
Customers should report return-related issues promptly after delivery so that the matter can be reviewed fairly. Delayed requests may limit available resolutions, especially where product condition, freshness, hygiene, or courier handling is difficult to verify after time has passed.
We may revise this Refund & Return Policy from time to time to reflect operational changes, product categories, or service updates. The latest version posted on our website will apply to future orders unless otherwise stated.
For case-specific help regarding returns, refunds, damaged items, exchanges, or order concerns, please contact Kor Da at [email protected].
